Terms of Service

Who you are contracting with

The AI Literacy Lab is a product of Bykov-Brett Enterprises Ltd, a company registered in England and Wales, company number 11822030, registered office Flat 401, 48 Ottley Drive, London SE3 9GF, VAT number GB347726669. In these terms "we" and "us" mean that company, and "you" means the person or organisation using the service.

If you are agreeing to these terms for an organisation, you confirm you have authority to bind it.

What the words mean

• Module. One self-contained piece of learning, with its own slides, narration, activities and quiz.
• Hosted access. Taking a module here, signed in to our platform, with your progress kept by us.
• SCORM licence. A packaged copy of a module, delivered to you as a file to run on your own learning management system.
• Seat. Access for one named individual.
• Order form. The quote, proposal or written confirmation that sets out what you bought, for how many people, and for how long.

Your account

An account belongs to one person. Give us accurate details, keep your password to yourself, and tell us promptly if you think someone else has got into your account. You are responsible for what happens under your login.

Sharing a login so that several people can use one seat is a breach of these terms. It also makes the completion record worthless, which defeats the purpose of buying it.

We may require two-step verification. Where an organisation bought your seat, it can ask us to create, suspend or remove your account.

Ways to get access

• Free resources. Guides, reports, videos and events on this site. Some ask for your name and email before the file is released.
• Trials. Time-limited access to agreed modules so you can evaluate them. A trial is for evaluation, not for training your staff, and we set its length and scope when we grant it.
• Individual membership. Paid access for one person. Where a tier is marked "coming soon" on this site, it is not yet on sale and nothing here obliges us to launch it.
• Organisation hosted seats. We host, your people sign in, your administrators see the records.
• Organisation SCORM licence. You take the packaged module and run it on your own system.
• Scholarships. Awarded at our discretion on the terms stated when we award them.

Where an order form says something different from these terms, the order form wins for that customer.

Prices and payment

Prices are in pounds sterling and exclude VAT, which is added at the applicable rate where it is due.

The organisation licence bands published on our module pages are the real prices, not an invitation to negotiate from. A licence for an organisation of more than 10,000 people is priced by agreement. Where a module page shows a perpetual licence fee and an annual fee for updates after year two, the perpetual fee buys the module as it stands and the annual fee buys the revisions that follow. Declining the updates does not switch the module off. It carries the date its content was last updated, and that date is visible to your learners.

Invoices are payable within 30 days of the invoice date unless the order form says otherwise. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

Card payments are handled by Stripe. We do not see or store your card details.

Cancellation and refunds

If you are a consumer

You normally have 14 days to cancel a purchase of digital content and get your money back. If you ask us to give you access straight away, you are asking us to start supplying before that period ends, and once you have started a module you lose the right to cancel it. We say so at the point of purchase, and nothing in these terms takes away your statutory rights.

If you have not opened any module, you can cancel within 14 days for a full refund by emailing us.

If you are an organisation

Business purchases are not covered by consumer cancellation rights. Cancellation and refund terms are whatever your order form says. A perpetual licence, once delivered, is not refundable, because delivery is the whole of what we supply.

Recurring payments

Where access renews, you can cancel the renewal at any time before the next payment date. Cancelling stops the next payment. It does not refund the period you have already paid for, and your access runs to the end of it.

What your licence allows

Subject to payment, we grant you a non-exclusive, non-transferable licence to use the modules you bought, for the people and the period the order form specifies.

You may not:

• share, resell, sublicense or publish a module, or any part of it, outside your organisation
• give access to more people than you bought seats for
• copy, film, screen-record or transcribe the content to produce a substitute for it
• strip out our branding, the accessibility features, or the notices inside a package
• use the content to train a machine learning model
• reverse engineer the platform, or try to reach content you are not entitled to

A SCORM licence lets you host the package on your own learning management system for your own staff. It does not let you put it on a system you sell access to.

Intellectual property

We own the modules, the narration, the artwork, the platform and the AI Literacy Lab name. You own what you write into the platform, such as feedback comments, and you give us permission to use it to run and improve the service. Where we quote feedback publicly we do it anonymously unless you agree otherwise.

Completion records and certificates

A certificate unlocks when a learner has visited every slide and passed the quiz. The record shows who completed what, when, and with what score.

Updates and the life of a module

We revise modules when the tools or the rules move. Every module shows the date its content was last updated, to you and to your learners, and that date is never massaged. A module that has stopped receiving updates keeps working and visibly declares its own age.

We may retire a module. Where we do, we will tell licence holders, and a perpetual licence holder keeps the copy they have.

Acceptable use

Do not use the service to break the law, to harass anyone, to upload malicious code, to probe or attack the platform, or to scrape it. Do not misrepresent your identity or your organisation to get access you have not bought.

Availability

We aim to keep the platform available and we watch it, but we do not promise it will be uninterrupted or error free. We may take it down for maintenance, and we will avoid working hours where we can. Where an order form carries a service level, that is the promise that binds us.

SCORM packages are self-contained and run on your system, so they do not depend on ours. How they behave inside your learning management system depends on that system's SCORM support, which is outside our control.

Suspension and termination

We may suspend or end access if you break these terms in a serious way, if an invoice goes unpaid after we have asked for it, or if we are required to by law. We will give notice and a chance to put it right where it is reasonable to do so.

You can close your account at any time by emailing us. Closing it does not by itself refund anything you have paid, and where your employer bought your seat we may need to keep your completion record for them, as our Privacy Policy explains.

What we promise, and what we do not

We promise the modules are built to the standard published on our standards page: WCAG 2.2 AA checked at build time, SCORM 1.2, self-contained packages, and content that is maintained rather than shipped and forgotten. Each module ships with a conformance statement covering accessibility and SCORM behaviour.

We do not promise that the training will produce a particular business result, that it satisfies any particular regulator, or that the content is legal advice. It is not legal advice. Where a module covers law or regulation it is general information, written carefully and dated, and you should take your own advice on your own situation.

Liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights stand whatever this section says.

Otherwise, and to the extent the law allows, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss. Our total liability arising out of or in connection with the service is limited to the amount you paid us for it in the 12 months before the claim arose.

General

We may change these terms. The date at the top shows when we last did. If a change materially affects a paying customer, we will give notice by email before it takes effect.

If any part of these terms turns out to be unenforceable, the rest stands. If we do not enforce something straight away, we have not given up the right to enforce it later. Someone who is not a party to this contract has no right to enforce it.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in your own jurisdiction.

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